Enterprises Rapidly Expanding Use of AI Agents
Enterprises around the globe are significantly ramping up their use of AI agents, according to new research released today. The report, published by Cloudera, reveals that 96% of companies surveyed are moving beyond pilot projects and now deploying AI agents in live production environments. This marks a major shift in the AI adoption curve—from exploration to execution—as businesses begin to see measurable returns from automation and decision-making improvements enabled by these agents.
AI agents are being integrated across a wide range of functions, including customer support, data analysis, IT operations, and workflow automation. Unlike traditional software bots, these agents use generative AI and large language models (LLMs) to understand context, adapt to changing inputs, and execute complex tasks with minimal human intervention. Companies report that the use of AI agents has led to faster response times, reduced operational costs, and improved service quality. This success is driving confidence in scaling up these deployments across even more departments.
What’s especially noteworthy is the emergence of “agentic AI” as a core business strategy for 2025. Companies are no longer viewing AI as just a tool for isolated tasks, but rather as a foundational capability for enterprise agility and competitiveness. This momentum has prompted greater investment in AI infrastructure, talent, and governance frameworks to ensure responsible and secure implementation. As AI agents continue to evolve, they are expected to play a central role in shaping the future of work and redefining how businesses operate.
